GiftDaddy™ – The Private Gifting Platform
Effective Date: [Month Day, 2026]
This Shipping, Returns & Refund Policy ("Policy") governs the shipment of merchandise redeemed through GiftDaddy™ ("GiftDaddy," "we," "our," or "us"). This Policy forms part of our Terms of Use and applies to every purchase of GiftDaddy Points and every Order placed through the Platform.
By purchasing GiftDaddy Points, redeeming Points, or placing an Order, you agree to this Policy.
1. OUR COMMITMENT
GiftDaddy is committed to providing a reliable, transparent, and enjoyable gifting experience.
Because GiftDaddy fulfills merchandise through professional third-party fulfillment partners, certain aspects of shipping, delivery, and returns are dependent upon product availability, warehouse operations, and carrier performance.
We encourage all Users to carefully review this Policy before placing an Order.
2. ORDER PROCESSING
Orders begin processing after a Recipient redeems GiftDaddy Points for Merchandise.
Most Orders enter fulfillment shortly after submission.
Once an Order enters fulfillment, it generally cannot be modified, canceled, or changed.
GiftDaddy reserves the right to delay, refuse, or cancel any Order due to:
- fraud prevention;
- payment authorization issues;
- inventory shortages;
- pricing errors;
- supplier restrictions;
- legal requirements;
- shipping limitations; or
- operational concerns.
3. PRODUCT AVAILABILITY
Merchandise availability depends upon supplier inventory and fulfillment capacity.
GiftDaddy does not guarantee that any product displayed on the Platform will remain available.
Products may be:
- discontinued;
- temporarily unavailable;
- backordered;
- replaced by updated models;
- removed without notice.
Where a product cannot be fulfilled, GiftDaddy may:
- cancel the Order;
- substitute a substantially similar product (where appropriate);
- return the redeemed Points;
- issue another commercially reasonable resolution.
4. SHIPPING DESTINATIONS
GiftDaddy currently ships primarily within:
- the United States; and
- Canada,
subject to applicable law and product restrictions.
Certain products may not be available for shipment to every jurisdiction.
GiftDaddy reserves the right to modify available shipping destinations at any time.
5. SHIPPING METHODS
Shipping methods are determined based upon:
- product characteristics;
- warehouse location;
- carrier availability;
- destination;
- shipping restrictions.
GiftDaddy reserves the right to determine the shipping carrier and service level used for each shipment.
6. SHIPPING ESTIMATES
Estimated delivery dates are estimates only.
Actual delivery times may vary due to:
- supplier processing;
- warehouse operations;
- weather conditions;
- holidays;
- carrier delays;
- customs processing;
- force majeure events; or
- circumstances beyond GiftDaddy's reasonable control.
GiftDaddy does not guarantee delivery by any particular date unless expressly stated in writing.
7. SHIPMENT TRACKING
When available, shipment tracking information will be provided through the Platform or by email.
Tracking availability depends upon the shipping carrier and product.
Tracking updates may not appear immediately after shipment.
8. PACKAGING
GiftDaddy strives to provide a thoughtful and reasonably discreet gifting experience.
However, GiftDaddy does not guarantee that every shipment will arrive in plain, unbranded, or discreet packaging.
Depending upon product type, supplier requirements, shipping methods, and warehouse operations, Merchandise may arrive in:
- manufacturer packaging;
- branded packaging;
- standard shipping cartons; or
- other commercially reasonable packaging.
Recipients should consider this before arranging delivery to workplaces, shared residences, apartment offices, or other locations where package privacy may be important.
9. RECIPIENT RESPONSIBILITY
Recipients are responsible for providing accurate shipping information.
GiftDaddy is not responsible for delays, losses, or additional expenses resulting from:
- incorrect addresses;
- incomplete addresses;
- undeliverable addresses;
- refused deliveries;
- failure to retrieve packages;
- address changes after fulfillment begins.
Additional shipping charges may apply where reshipment becomes necessary.
10. DAMAGED OR DEFECTIVE MERCHANDISE
If Merchandise arrives:
- damaged;
- defective;
- materially different from the Order; or
- incomplete,
Recipients should contact GiftDaddy Customer Support as soon as reasonably possible.
GiftDaddy may request:
- photographs of the Merchandise;
- photographs of the shipping carton;
- photographs of shipping labels;
- proof of delivery;
- additional information reasonably necessary to evaluate the claim.
Failure to provide requested information may delay or prevent claim resolution.
11. RETURNS
Because GiftDaddy fulfills Orders through third-party fulfillment partners and suppliers, most Merchandise is not eligible for return.
Returns may be authorized only under limited circumstances determined by GiftDaddy.
Where a return is approved:
- GiftDaddy may issue a Return Merchandise Authorization (RMA);
- return instructions must be followed exactly;
- unauthorized returns may be refused.
GiftDaddy reserves the right to inspect returned Merchandise before approving refunds or replacements.
12. NON-RETURNABLE MERCHANDISE
Unless required by applicable law, the following generally are not eligible for return, exchange, replacement, or refund:
- merchandise selected by the Recipient;
- incorrect size selections;
- color preferences;
- style preferences;
- personalized merchandise;
- customized merchandise;
- clearance merchandise;
- final-sale merchandise;
- products showing evidence of use;
- products damaged after delivery;
- intimate or personal-use products where prohibited by law;
- buyer's remorse.
13. REFUND ELIGIBILITY
GiftDaddy may approve a refund, replacement, or other resolution when, in its reasonable discretion:
- Merchandise arrives damaged;
- Merchandise arrives defective;
- incorrect Merchandise is delivered;
- Merchandise cannot be fulfilled;
- another circumstance warrants an exception.
GiftDaddy reserves sole discretion in determining the appropriate resolution.
14. REFUND METHOD
Approved refunds are generally issued to the original payment method used for the applicable purchase.
GiftDaddy cannot issue refunds to alternative payment methods except where required by law.
15. REFUND TIMING
Once approved by GiftDaddy, refunds are generally submitted promptly for processing.
Most financial institutions post approved refunds within approximately ten (10) business days, although actual posting times vary depending upon the payment processor, card issuer, or financial institution.
GiftDaddy is not responsible for delays occurring after the refund has been submitted for processing.
16. LOST OR MISSING SHIPMENTS
Where carrier tracking indicates successful delivery to the shipping address provided during checkout, GiftDaddy may consider the Order successfully fulfilled.
GiftDaddy may assist Users in investigating lost shipment claims; however, GiftDaddy cannot guarantee reimbursement where carrier records indicate successful delivery.
17. RECIPIENT-SELECTED MERCHANDISE
GiftDaddy's Platform allows Recipients—not Senders—to choose the Merchandise redeemed using GiftDaddy Points.
Accordingly:
- Senders do not select products;
- Senders do not select sizes, colors, brands, or styles;
- dissatisfaction with a Recipient's selections does not constitute grounds for cancellation, refund, reversal of transferred GiftDaddy Points, or chargeback.
18. FRAUD PREVENTION
GiftDaddy reserves the right to deny refunds or replacements where we reasonably believe:
- fraudulent claims have been submitted;
- Merchandise has been intentionally damaged;
- Platform policies are being abused;
- false information has been provided.
GiftDaddy may request additional documentation or verification before approving any claim.
19. POLICY CHANGES
GiftDaddy may revise this Shipping, Returns & Refund Policy from time to time.
Updated versions become effective upon posting unless a later effective date is expressly stated.
Continued use of the Platform following publication of revised policies constitutes acceptance of those revisions.
20. CONTACT CUSTOMER SUPPORT
Questions regarding shipping, returns, damaged merchandise, or refunds may be directed to:
GiftDaddy™ – The Private Gifting Platform
Customer Support
9909 Manchester Road, Suite 314
St. Louis, Missouri 63122
Email: support@giftdaddy.com